Client skills and sustainability training

Aligned with our purpose to build lasting value by serving our clients with care and entrepreneurial spirit, over 13,000 participants joined one of our sustainability training sessions in 2021. In addition, we built a sustainability learning portal on our online learning platform that is accessible to all employees. We provided curated content on foundational knowledge in ESG and about sustainability in client advice both on the investment and the financing side – and we contributed to the Credit Suisse Sustainability Week in June 2021. All new hires are directed to the sustainability learning portal as part of their onboarding journey. Furthermore, in 2021, we launched 80 mandatory e-learning programs on regulatory topics such as compliance, risk, financial crime, cybersecurity and information awareness. Each employee completed at least 12 mandatory training modules in the course of the year, depending on his or her area of responsibility.