A culture of performance and development

Our employees’ performance objectives are aligned with the Group’s purpose, which places clients at the center of all that we do. We measure our employees’ performance based on their contribution to the achievement of our business goals and against behavioral expectations. These expectations have been captured in our cultural values. Our globally consistent performance management process enables line managers to assess the performance, behavior and development potential of employees throughout the year.

The setting of clear objectives at the beginning of the year, followed by mid-year and year-end reviews, allows line managers to perform a comprehensive individual performance evaluation in accordance with global process standards and guidelines. This performance assessment process allows us to identify the potential of our employees in order to effectively manage our pool of talent and promote individual development.

Consistent with our performance culture, we recognize the need to compensate our employees fairly and competitively, while complying with regulatory requirements and our cultural expectations (see chapter: Organization and Governance, Compensation section for more details).

In 2021, we replaced our Pulse Survey with a comprehensive Culture Survey. This anonymous Group-wide survey allows us to develop a deep and holistic understanding of how we are living up to our cultural values (see chapter: Purpose, A values-based culture section for more details). We intend to conduct the Culture Survey on a regular basis – potentially supplementing it with Pulse Surveys or other actions on specific focus topics and for particular target groups.