Building a culture of continuous learning

Building on the changes in 2020, we delivered 94% of our learning and development offering virtually in 2021 and have seen an uptick in training participation of +57% versus 2020. Furthermore, our online learning platform enabled us to bring over 780 training journeys to our employees in a self-directed and personalized way. We thus delivered on our mandate to systematically build the capabilities required to successfully execute against the Credit Suisse strategy.

From September 20 to October 8, 2021, Credit Suisse held three virtual focus learning weeks, which were open to all employees across the bank. In over 70 live sessions focusing on the topics “People and values”, “Future of work” and “Digitalization”, more than 18,000 participants completed over 17,000 hours of learning. The training sessions were well supported with self-learning materials, such as eLearning modules, articles and videos, on our learning experience platform.